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You often ask us about important things, which we highly appreciate and thank you for your inquiries. The most common ones are listed here along with our answers. If you don’t find any information you need, feel free to contact us by filling in the form below.
Complaints can be made at any McPen store. You can find a list of stores here.
You can bring the goods intended for complaint to any McPen store you choose. You can find the complaint procedure (in CZ) of the stores here.
We would be happy to send you your order from the e-shop to a McPen store of your choice. You can find a list of our stores here. The orders are shipped to the stores within 7 days of crediting the payment to our bank account.
You can find the opening hours of individual stores here.
We would be happy to find out the availability of the product on the telephone number +420 607 600 900 or by e-mail firstname.lastname@example.org.
Yes, this process is possible. All you have to do is agree with the store manager (deputy store manager) in which you want to pick up the goods.
The customer card can be used in any McPen store.
The customer card is activated immediately upon receipt.
You can get a customer card by completing the registration form here on the web or in any McPen store.
Your customer card will be sent to you by the post when you register via the website or will be issued immediately at your registration in the store.
Do you need to ask anything? Contact our customer service. Just send us a form. We're here for you.
Síť papírnictví McPen se opět rozšířila! V pátek 4.5. jsme otevřeli novou prodejnu v NC Fénix v Praze. Věříme, že se vám bude líbit!Zavřít