School emergency

Has your school bag bought by us been damaged? No problem. Our School emergency service is right here for such cases. Come to any McPen store to complain about your purchased school bag and our great staff will handle everything with you, write up the necessary documents and lend you another school bag during complaint procedure so that your child can continue studying.

Are you our customer and your school bag bought from us has been damaged?

Come to any McPen store and we will lend you a school bag for FREE during the complaint procedure.

During the complaint procedure the school bag will be lent to you in case of complaint of a school bag purchased in the network store McPen CZ .

   Find the nearest store

How to proceed?

  • Visit any McPen store in the Czech Republic.
  • Our staff will handle a complaint with you and offer you the possibility to borrow a school bag for free during the complaint procedure.
  • In case you decide to use this service, they will fill in the form for borrowing a school bag with you.
  • You will be informed about the settlement of your complaint by telephone or e-mail.

Do you need any help?

Do you need to ask anything? Contact our customer service. Just send us a form. We're here for you.

Otevřeli jsme pro Vás novou prodejnu Fénix Praha

Síť papírnictví McPen se opět rozšířila! V pátek 4.5. jsme otevřeli novou prodejnu v NC Fénix v Praze. Věříme, že se vám bude líbit!

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